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T. J. Jones Library: FAQ

   

FAQ

How do I renew items I have checked out?

Log in to your JonesSearch account to see what you have checked out and renew items online. You can also stop by the Circulation Desk, or give us a call at (612) 343-4492.

How do I create a JonesSearch account?

Follow these step-by-step instructions to create your JonesSearch account. This will allow you to place items on hold, renew books, and more. If you need help stop by the Circulation Desk, or give us a call at (612) 343-4492.

How do I pay fines for lost item fees?

The library no longer processes monetary transactions of any kind. All financial transactions are now processed through Student Financial Services. Any library overdue billing will be charged to your student account and is payable in person at the Student Accounts Center or online through:   

Skyline > Colleague > Student Finance.

How do I check out items from the library?

NCU students, faculty, and staff can check out items using their NCU ID cards. If you are not an NCU student but are interested in using the library, please refer to our Guest Patron policy.

How do I find a Children's Literature item?

Children's Literature items are found on the lower level of the library in a separate space from the main collection (Room leading to the Treadmill desk/study room) The Children's collection is open to all library users. Visit the Help Desk for questions or help navigating the collection.

How do I find an item my professor put on reserve?

Visit the Help Desk & Checkout at the library to discover and check out items your professor has put on reserve for your course.

How do I place an item on hold?

You will need to have a JonesSearch account to place items on hold. While signed in, use JonesSearch to find the item in the catalog, and click the blue “Place hold” button in the item’s record. Items placed on hold are gathered at the beginning of each day and may be picked up at the Circulation Desk.

How do I place an InterLibrary Loan (ILL) Request?

How do I download an EBSCO eBook?

Downloading an EBSCO eBook requires the following:

1. An EBSCOhost Personal Account (How to create an EBSCOhost account)

2. Adobe Digital Editions (Get Adobe Digital Editions)

For more information, see this guide to Checking out and Downloading EBSCO eBooks or video tutorial. Separate video tutorial for mobile devices.

How do I borrow and listen to an EBSCO audiobook?

Borrowing an Audiobook requires the following:

1. An EBSCOhost Personal Account (How to create an EBSCOhost account)

2. Download the free EBSCO Audiobooks App to your Android or Apple device (App Store or Google Play)

For more information, see the PDF guide in the link below.

How do I troubleshoot access to online resources?

If you are having difficulty accessing online resources, try clearing your browser's history and cache (look under settings). If you are still unable to access online resources, contact the Circulation Desk at 612-343-4492. 

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